Luguy Ramon Ctchoupet Tatdja

16606 35^th Avenue SE #7A, Mill Creek, WA 98012

Telephone: 301-613-0522

Email: cluguyramon@yahoo.fr

 

Professional Profile

A resourceful, hard-working and dedicated individual with outstanding consultancy, project management and technical skills. A proven ability to develop and implement effective new systems and procedures with a focus on IT solutions across a wide range of sectors including IT, media and telecommunications. Able to work well both independently and as part of a productive team, demonstrating the motivation and multi-tasking abilities required to meet demanding deadlines whilst maintaining the highest of standards. Articulate and proactive, combines a professional and confident approach with excellent interpersonal skills and can communicate concisely at all levels. A motivated team and individual player proven in achieving business and personal objectives and who thrives working in a highly pressurized environment.

Education and Qualifications

CCNA:	Cisco Certified Network Associate
PMP:	Project Management Professional - License Number: 1801696
MBA:	Business Administration (2014) Georgetown University, McDonough School of Business, Washington D.C., USA
MSc:	Electrical Engineering (2004) Université Libre De Bruxelles, Brussels, Belgium

Key Strengths

·   Consultancy	·   Leadership and Management
·   Project Management	·   Strategy and Execution
·   Influencing and Decision Making	·   Analyst and Critical Thinker
·   Stakeholder Management	·   Troubleshooting and Problem Solving

Career Summary

2015 -

Project Manager Sales SR Frontier Communications, Everett, WA

·               Currently developing and leading cross functional initiatives to define and improve customer experience and Order-to-Cash processes

·               Consulting with operations, engineering, sales and provisioning departments to define and assess the AS-IS processes of the quote to cash business processes in order to identify areas of improvements. Deliverables of these working sessions are used at the West Region President level to drive the reduction of project cycle time from the order to install.

·               Communicating, tracking and monitoring all phases of project execution from start-up to completion

·               Providing post-sales project management to sales, engineering, and provisioning team ensuring on-time delivery of projects.

 

2014 – 2015

Senior Consultant Deloitte Consulting LLP, San Francisco, CA

·               Simultaneously directing and guiding numerous complex projects, from inception to completion, defining IT strategy, implementing approved actions and workarounds to mitigate project risk events

·               Personally supporting Quote-to-Cash business process mapping, assessing and establishing strategy and operational requirements for high tech clients

·               Responsibility for project management throughout the entire lifecycle, including project initiation, proposals, project delivery, business liaison, stakeholder management, post implementation review and project handover

·               Acting as a single point of contact for all communications, managing key personnel to ensure all milestones and timeframes are achieved

·               Directing tasks to a multi-disciplined team of workers and third party providers, where necessary, providing technical guidance and training to non-technical workers

·               Liaising and negotiating with senior representatives to set expectations and to ensure service provision meets organizational needs and complies with corporate policy and procedure

·               Making a significant contribution to numerous RFP responses

 

2013	Business Technology Master - Summer Associate Deloitte Consulting LLP, San Francisco, CA

·               Instrumentally accountable for supporting senior members of the company, skillfully assisted in the roadmap implementation of Big Data for a major Mobile Network Operator

·               Worked as part of a team to deliver strategy decks relating to the initiation of analytics projects for clients, utilized Predictive Model Learning with SAS

 

2008 - 2012

Telecom Engineer Effortel Technologies, Brussels, Belgium

·               Researched and collated data to conduct a study on the implementation of a full MVNE solution by Effortel Technologies

·               Expertly devised, produced and presented a comprehensive document detailing the architecture, related costs, and recommendations for the project

·               Diligently collaborated with colleagues to support presales activities with prospect requirement analysis, product demonstration, and requests for proposal preparation

·               Successfully directed the system migration handling almost 1 million subscribers; made use of critical analysis and leadership skills to identify issues and initiate alterations

·               Presented ideas and solutions for discussions, decisions and ratification, managed the introduction and integration of GPRS, SMS, and MMS services for Mobile Virtual Network Operator (MVNO) customers in Poland, Belgium, and Italy

·               Managed and encouraged a team of personnel to achieve set targets without compromising standards in a highly pressurized environment

·               Personally led the network integration project to launch Samatel Mobile, the first MVNO in the Middle-East to use an enabling platform

 

2007 - 2008

Technical Support Engineer (Consultant) - Effortel Technologies Amdocs-Network Business Unit, Brussels, Belgium

·               Reviewed project requirements and resources to build MVNO businesses; created a playbook for future MVNO implementations

·               Assessed the technical impact of network transformation initiatives on systems and managed the planning of migrations

·               Spearheaded the network implementation for the initiation of MVNO Carrefour Mobile in Belgium with 200,000 subscribers

·               Resolved queries and complaints, offered exceptional service standards to assist MVNOs clients

·               Executed in-depth investigations to troubleshoot and determine the voice service disruption to customers; escalated the issue to R&D department to correct

·               Enhanced internal processes; highlighted and introduced an alternative customer reload channel technology (USSD), led to a saving of more than $10,000 monthly to the company

 

2005 – 2007

Level II Support Engineer Eservglobal, Diegem, Belgium

·               Carried out a 3-month assignment with Reliance Telecom in India to assist the customer in the management of the billing platform, orchestrated and facilitated the training and coaching of a team of personnel

·               Designed and implemented a procedure to upgrade a billing system for the mobile network operator Mobistar

·               Selected to join the on-call team after a month and a half of experience, due to the recognized qualities of customer management, capability to work under pressure and knowledge of company’s products

·               Proactively proposed a programming code that fixed an application issue for Mobistar customer

Other Positions of Responsibility

·               President - Black MBA Association, Georgetown University

·               Editor - Cameroonian Student's Association, Université Libre De Bruxelles

·               Participant - “Tutorat Program”; teaching mathematics to high school students

·               Member - Cameroonian Elites of Benelux

·               Financially sustained the education of several students in Cameroon

Key Skills

Management:	Project/Program Management, Business Case and Strategy, Mobile Virtual Network Operators (MVNO), Cross-Functional Team Leadership, Presales, Prepaid, Postpaid
Technical:	SS7 Protocols, Diameter, Intelligent Networks (IN), Online Charging Systems (OCS), IP Networks, GSM, 2G, 3G, UMTS, 4G, LTE, Call flows definition, SDN, NFV, Mobile Virtual Network Enablers (MVNE), Quote to Cash, Technical Support, Coursera – R Programming, Getting and Cleaning Data, AWS Associate Architect(in progress)
General Tools:	Excel, PowerPoint, Word, Project, Minitab,Visio
Languages:	English – Fluent; French – Fluent